Shipping policy

Estimated Delivery Times

Royal Mail 24 (1st Class) - Estimated delivery within 1-3 working days

Royal Mail 48 (2nd Class) - Estimated delivery within 2-5 working days

Royal Mail Tracked - Estimated delivery within 2-3 working days

DPD Next Day - Next working day if ordered by 12.00pm

DPD Two Day - 2 working day if ordered by 12.00pm5

Estimated Dispatch Times

Order Placed: Saturday/Sunday - Dispatched Monday

Same day dispatch marked

Order Placed: Monday to Friday before 12.00am - Dispatched same day

Order Placed: Monday to Friday after 12.00am - Dispatched next working day

Non-Marked normal order

Dispatched within 2 working days.

Tracking Your Order

If your order has been sent via a tracked service you can track the progress of your delivery by contacting the assigned courier via telephone or website, you will need the tracking number and this will be found under your eBay Purchase: Order Details.

Where is my Order?

If you recently placed an order and you're wondering why you haven't received it yet then you are at the right place, this page is designed to help you get your order as soon as possible. Please read it completely before contacting us about a missing order. Lost orders are very rare and we remain responsible for your order until you receive it.

  1. You should first check whether we've dispatched it to you
  2. Sign into your eBay account and click on: My eBay: Purchase history
  3. An envelope icon next to the order will show that it has been dispatched and if you hover over it with your mouse you will see the date of dispatch.
  4. We also send an email to your registered email address at the time of dispatch.

Royal Mail (Economy and Standard)

Royal Mail packets are normally delivered within 1 to 5 days these orders are not tracked in the delivery network.

Non-Delivery

It's very rare for parcels to be genuinely lost by Royal Mail however they can on occasions be delayed by:

  1. Miss-routing in the delivery network
  2. Incomplete delivery addresses
  3. The most common reason for non-delivery of parcels sent via Royal Mail is that they are too large for a standard letterbox and have been taken back to the local Royal Mail Delivery Office or Inquiry Office.
  4. Postmen and women may also leave parcels with neighbours.

If they are unable to deliver your postman or woman will often leave a 'sorry you were out' card however these are not always available and can easily be lost or misplaced. The card explains why Royal Mail were unable to deliver, and tells you how to arrange re delivery or collection.

You can arrange re delivery quickly and conveniently direct from your computer or phone, either to your own address, to your local Post Office branch or to another address in your same postcode area. The Royal Mail Re delivery Page has more information.

You can find your local Delivery Office or Inquiry Office plus opening hours from Royal Mail official website. You can also get details of your local Delivery or Enquiry Office by phoning the dedicated Delivery Office information line. This automated service will give you the address and opening hours of your nearest Delivery Office or Inquiry Office.

What to do if your item has not arrived when expected:

Express Delivery: We can quickly and easily track orders sent by our Express Delivery service. Please contact us for help via eBay messaging system or call us

Royal Mail: Letterbox Size Items

If you have waited 7 working days from receipt of our dispatch email please contact us using the 'Ask a Question' link on the item listing. We will need to have confirmation of:

  1. Your full delivery address including postcode
  2. That you have checked with neighbours and other occupants at the delivery address
  3. Your contact phone number
  4. You agree to return to us, any replacement items which subsequently turn up
  5. You agree that we can pass your details to Royal Mail and that you will respond to inquiries from them

We regret that we cannot track your order unless we have this information

Non-Letterbox Size Items:

If you have waited 10 working days from receipt of our dispatch email please contact us using the 'Ask a Question' link on the item listing. We will need to have confirmation of:

  1. You have visited your local Royal Mail Delivery Office or Inquiry Office (Not the Post Office)
  2. Your full delivery address including postcode
  3. That you have checked with neighbors and other occupants at the delivery address
  4. Your contact phone number
  5. You agree to return to us, any replacement items which subsequently turn up
  6. You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

We regret that we cannot track your order unless we have this information.

What we will do

Where you have confirmed in writing that your item has not been received and the above information has been provided we will arrange a replacement item. Royal Mail will not allow claims until 7~10 working days have passed from estimated delivery date and we reserve the right to wait until this time has passed before we replace lost items.